By placing an order, you confirm that you have read, understood, and accepted the following policies.
If you're not fully satisfied with your purchase, please contact our customer service team. We’re happy to assist you in finding the best solution, whether it’s a return, refund, or replacement!
We guarantee a refund or replacement for the following reasons:
1. Orders that do not arrive within 30 days from the date of purchase.
2. Products that are defective, have poor-quality printing, or are incorrect.
3. If you're unsatisfied with the product for any reason, we are happy to discuss return or exchange options.
After placing your order, you have 4 hours to contact our customer service (details here) to request modifications or cancellation. After 4 hours, your order will be in production and can no longer be modified. Buyers are responsible for ensuring the correct style and size are selected before confirming the order. No returns or refunds are accepted for incorrect size/style choices, but we offer a size chart on each product page to assist you in choosing the right fit.
We are committed to providing high-quality products. However, if your item arrives later than the committed time, or if it is damaged, of poor quality, or incorrect, we offer the following options:
Since all our products are made on-demand, in most cases, you will not need to return the item. Instead, we will send a replacement product with free shipping.
If the size or color was incorrectly ordered, we offer a discounted re-order option.
All we need is your order number and a clear photo showing the incorrect item, poor print quality, or damaged area of the item. Then contact us through our Contact Us page, and we'll take care of the rest.
Refunds are issued the same way the payment was received, providing the fastest and most secure process. Refund times depend on your bank or card issuer. Some refunds are completed within 2 business days, while others may take until the end of the statement month.
If your refund takes longer than a week, please contact your bank or card issuer for more information.
What types of refunds do you offer?
PayPal - Refunds are returned to the account used to make the purchase, and you will receive a unique transaction ID.
Credit Card - Refunds are returned to the same card used for the purchase, and your transaction ID is your order number.
How long will the refund take?
The duration depends on your bank or card issuer. Some finalize refunds within a couple of business days, while others may take until the end of the statement month. If the refund seems delayed, please contact your bank or card issuer for more information.
What if the account or card has been cancelled?
Please contact your bank to notify them of the expected refund and arrange for an alternative solution.
Can the refund be sent to a different card or account?
No, refunds must be sent back to the original payment method for security reasons.
We accept returns for defective products within 30 days of receipt. If your product is defective, damaged, or does not match the order, we offer a full refund, replacement, or voucher.
However, in most cases, we do not require you to return the product. Instead, we will send a replacement item at no extra cost or offer a refund. For any return-related requests, please contact our customer service team for instructions.
Email: [email protected]
Phone: +84 906361258